Each product of the company is a wholesale product, only supplied to dealers, not retail, please do not take a direct shot, otherwise it will not be shipped.
After becoming the distributor of the company, the first purchase can be mixed batch according to the minimum order quantity stipulated by the company or according to the mixed batch conditions.
The company follows the principle of small profits and quick sales, mixed batch or whole batch, please consult our customer service manager.
Low profit due to wholesale nature. All transactions of the company are delivered by payment: use Alipay to pay or bank transfer.
Our products have independent exquisite packaging, on the basis of the original packaging also increase the outer packaging, enhance the pressure resistance, although we make the best protective measures, but still can not 100% avoid the problems in long-distance transportation, such as: scratch, bruise, squeeze and so on.
The company's products have a basic amount of inventory, but because the company's toys, models, etc., are hot products, while export, domestic sales orders are also more, so do not rule out the possibility of no goods after some orders, so the delivery time in two to three days is normal, we will try to arrange early delivery. If there are goods, try to deliver the goods on the same day, and some goods are not available within three days. Please understand! If you want to place a large order, the delivery time and payment method need to be determined after negotiation with customer service.
The company's nationwide default express for the best speed express, Zhongtong Express, YTO express, if not delivered to the region first contact the seller, if you need other express please contact customer service. Freight charge according to the actual weight, please contact customer service to modify the freight!
Solutions to out-of-stock problems: Generally, we will contact the consignee, inform the reason for the shortage, and obtain the consent of the consignee to change the style or color. If the consignee cannot be contacted, then the default is the principle of how many goods can be issued according to the order. The remaining amount will be refunded to the buyer.
Please sign the package after checking it in person. If you find that the quantity does not match, the goods are damaged, please immediately seal the original visa refusal, in front of the Courier the first time to contact the owner, after my confirmation can be returned. Once signed, the store does not assume any responsibility, please note!! The same goes for the problems that arise after others sign, so please be sure to sign in person!
Breakage: The liability for breakage caused by transportation will not be borne by our company (it is recommended to choose insured logistics such as Deppon). However, we are obligated to make every effort to help customers solve this problem, and we will use logistics double-layer packaging, cushioning, compact stacking and other ways to avoid the occurrence of damage. Please you (or other consignee) be sure to check the quantity and appearance of the goods with the Courier (this is your right), if the quantity is wrong or the appearance is damaged, please sign the Courier to confirm or refuse.
Problem 1: The Courier refused to open the check together
Solution: After you sign the express bill, take it well, and return it to the Courier after checking it.
Problem 2: The Courier would not sign to confirm the missing quantity
Solution: Just write down the Courier's phone number and name.
Subjective defects: Our products are cheap, good value for money, some buyers after receiving the goods feel that the workmanship is some rough, there are defects, not good materials, not the same as imagined and so on, but these are not quality problems, no matter what products are not perfect, too picky buyers please detour, our pictures are taken in kind, all sizes are manually measured, 1-2CM error is normal.
Return: return conditions -- the quality problem of the product itself leads to the lack of function of the product itself, we will be returned and replaced, but the resulting freight is borne by the buyer (most of the problems can be replaced by replacing the battery, adjusting the battery placement, wire connection... Such as the simple way to solve, selling toys to repair toys oh). Other such as poor sales, not imagined good... For reasons other than the quality of the product itself, we will not provide a return or exchange!
Product quality: Our company will pass many checks during production, postnatal, pre-delivery and so on, fully qualified before delivery, but various uncertain factors will lead to the loss of product function.
Pictures and objects: 100% of product pictures are taken in kind, which can truly reflect the reality of the product itself, but due to light, shooting level and other factors may lead to slight differences between pictures and objects. Due to market changes and other factors, the factory may adjust the color of the product and the outer packaging, packaging method, etc., please refer to the actual situation.
Others: Although we do are boutique toys, but for perfectionists or strict requirements of the product, please gorgeous turn elegant detour.
The transportation is done by a third-party logistics company and is beyond our control. Transportation time is subject to weather, vehicle arrangements, traffic conditions and many other factors, we give you the estimated transportation time for reference only, not as the content of the contract, nor as a reason for return.
Please read the above terms carefully and take effect from the time of ordering. If you have any objection, please confirm with our staff before ordering.
Special emphasis: [Returns and after-sales service]
1, before the return must inform our customer service, after obtaining our consent to return or exchange, otherwise we have the right to refuse! (If the retail has quality problems, it can compensate the customer according to the actual freight of the delivery, and refuse to accept all the collected packages) Please attach the return list of logistics returns, so that the staff can receive and check the goods.
2, please customers place an order, timely view the notice or contact the site after-sales personnel to obtain the number, and pay attention to the number, if there is a problem, please actively contact the Courier company and the staff of the site to solve. This site is not responsible for any delay caused by express delivery. We will try to negotiate with the Courier company to help deal with the problem.
3. Return and exchange instructions:
① : The new quality problem (verified by our staff, it is indeed a quality problem) we will refund the full amount, including the return freight!
② : New refund, does not affect the second sale (color box intact, the aircraft has not been used) we give a 20% discount refund
③ : depreciation return, the packaging box is damaged, the aircraft has obvious scratches, friction marks, external damage, we give a refund of 70% [accessories are missing, need to deduct the cost of spare parts]
④ : Serious damage return, for this kind of product we have the right to refuse to return, or according to the degree of product damage to decide to give a refund of 4-5%!
4. Our company has quality inspectors to strictly inspect the products before, during and after production to ensure that the product quality is 100% without problems before shipment, but due to various uncertainties, our company can only ensure that 97%-98% of the product quality is problem-free after arrival, and 2%-3% is exempted from liability. We send out the goods, please customers first check the goods, after signing. When you find that the quantity is wrong or the goods are damaged, please stop signing immediately and contact us at the first time. Contact with our customer service staff, negotiation, do not blindly sign, all authorized to sign or sign is regarded as the consignee or the consignee's own authorization. Thank you for your cooperation!
Qingzhi Technology model Toy Factory, service hotline: 17322536656
